AED 2,000.00AED 2,500.00


  • Price: 2000 AED
  • Duration: 16 Hours
  • Timings: Flexible
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Additional information:

  • Price: 2000 AED
  • Duration: 16 Hours
  • Timings: Flexible

The ITIL ® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.

In this exciting and dynamic course, you will get an introduction to the life cycle of managing IT services to deliver to business expectations. Using an engaging case study, you’ll learn the core disciplines of ITIL best practices.

Upon completing this course, you’ll be well positioned to successfully complete the associated exam required for entry into the future ITIL intermediate-level training courses.


Course Objective

Upon successful completion of the education and examination components related to ITIL Foundation certification, including the ITIL Foundation exam, candidates gain knowledge and understanding in the following areas:

  • Service Management as a practice
  • Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Selected Processes
  • Selected Roles
  • Selected Functions
  • Technology and Architecture


Who should attend

it is suitable for individuals who require a basic understanding of its framework and how it may be used to enhance the quality of IT service management within an organization. it also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement program.

Exam format

The exam is multi-choice. There are 40 questions to be completed in 60 minutes. The pass mark is 26 correct answers from 40 (65%).

Why Optimizer Middle East ?

If you register for this course with Optimizer you will be given the following:

  • More than 300 question free to help you prepare for the exam and refresh your knowledge after the course.
  • Post course tutor support – expert advice and mentoring while you are learning to get the exam
  • Free access to a soft copy and voice registration of the exam


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